(rant)

I’m so frustrated with SARS (South African Revenue Service). They sent me an e-mail to notify me that I’ve received communication from them that require my attention. I click on the link which takes me to their website, enter my username and password, and it takes me to a page where I have to download the contents of the documentation in a PDF file. So, I do so.

When I opened the file with my PDF viewer, and it displayed that I require the latest version of Adobe Reader. This was already a bit frustrating, having to do so much work and still not being able to read my message. At least Adobe reader is packaged in Medibuntu, so I add the repositories and install it. 20 minutes worth of downloads later, I open the PDF. Yet again, it displayed “You need the latest version of Adobe reader to open this file”. Grrr.

I head over to Adobe.com, saw a link that says “Adobe Reader download”, where it also said “Latest Version”, and downloaded it. Turns out it is also Version 8.1.2, the same version available from Medibuntu, and it also doesn’t want to open the document.

After trying all different kinds of things, I’m still unable to open the PDF. Thanks Adobe, for implementing such horrible technologies in our government, and thank you SARS, for absolutely not caring about free software users, even when our government has a mandate to move over to free software itself.

Then again, it’s not like any government ever had a good reputation for keeping its promises. I don’t know how I expected ours to be any different.